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Exchanges and returns


Do not worry if you need to exchange your TIERNO item!

If your TIERNO piece does not suit, please email us to info@tierno.pt and we’ll help you with your exchange. 

Tierno pieces must be returned in its original packaging including all respective components, with no signs of use, within 15 days of receipt of your order.

We’re sorry but TIERNO will not assume responsibility for reimbursement or compensation in the event that return packages are lost, stolen, mishandled or damaged during the shipment of the returned product. Therefore, please be sure to request adequate insurance to cover the purchase price of the shipment. We recommended using Special Delivery or Recorded Delivery when shipping the item back to TIERNO and getting proof of postage from the provider.

You must also send us an email to info@tierno.pt notifying TIERNO of your returned item.

Upon the reception of your Tierno pieces, and after evaluating its condition, we’ll exchange it. 

At this time, all Tierno orders are final sale and may not be returned, only exchanged. 

Each Tierno piece is made to order just for you and takes more than 8 hours of handmade work to be created: teamwork run by love and care. That's why Tierno’s pieces have unparalleled magic and are so special: each one is a one-of-a-kind piece, individually handmade by expert craftsmen just for you.

We cannot accept returns but we are happy to accept exchanges for any issues with fit, only within 14 days of receipt of your order.

We are sorry but we cannot accept returns, exchanges or cancellations of customized TIERNO’S items. Don’t forget that it is a unique and exclusive piece of art, handmade just for your baby!

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