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Free Shipping (EU orders above EUR 190)
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F.A.Q.

Orders

Can I modify my order?

Yes, you can.

If your order has not yet been shipped, you can always modify it or add more to your favourite TIERNO item (except for customised items).

Can I cancel my order?

Yes, you can.

If your order has not yet been shipped, you can always cancel it and your payment will be refunded (except for customised items).

TIERNO’S Exclusive Customisation Service

Which TIERNO items can be customised?

You can add your personal touch to every TIERNO item customising it with up to three initials.

How can I customise my TIERNO Item?

You can add your personal touch by selecting and previewing your chosen characters (with up 3 initials) for each item before adding it to the basket.

Can I customise my TIERNO item once I have received it or after I have submitted my order?

We are sorry but it is not possible to request our customisation service for your TIERNO item after your order has been placed or after you have received your TIERNO item.

You must submit your personal request at the time of ordering and we will, carefully, embroider by hand your chosen initials.

If you need any further assistance, our Customer Service will be pleased to help you. Please email us at info@tierno.pt.

When will I receive my customised item(s)?

All customised TIERNO items are embroidered by hand just for your baby!

Delivery for customised items may take approximately 5 to 10 working days.

But remember that these are unique masterpieces handmade with love and care just for your baby!

Product Information

Organic cotton baby clothing: why?

Simply because it is the healthiest option for your baby!

Baby’s skin is thinner and more porous than that of an adult. Being more fragile and sensitive, baby’s skin absorbs all clothing components very easily. Given that conventional cotton is produced with harmful chemicals, babies are more exposed to skin allergies when being in contact with conventional cotton clothing.

Organic cotton is a natural fibre produced without harmful chemical products and pesticides. The final fabric is smoother and stronger than the conventional one, biodegradable and hypoallergenic.

All garments created with organic cotton last longer and stay perfect to be used from generation to generation.

Besides being a product that preserves the environment and contributes to the recovery of fertility and soil life, organic cotton clothing is eco-friendly and it is the ideal fabric to protect your baby’s delicate skin.

Our organic cotton is GOTS certified - Global Organic Textile Standard – which is recognised as the world's leading processing standard for textiles made from organic fibers - meaning that it respects all the environmental and social criteria along the entire organic textiles supply chain.

How can I select the perfect size of my TIERNO’s item?

Please visit our TIERNO size guide here to assist you in choosing the right garment to ensure that will fit your baby perfectly!

TIERNO’s size guide is based on the zero method and weight to ensure that your favourite TIERNO’s item will fit your little baby perfectly!

TIERNO’s XXS items were designed especially for premature and small babies and provides you with 3 small sizes: 000, 00 and 0.

If you need further detailed information, our Customer Service is happy to help you. Please email us at  info@tierno.pt .

Payment

Which payment methods are available?

Payment is made through Credit/Debit Card, PayPal or MB Reference*. This way, you can use a credit/debit card, with all its convenience and security, through a secure and encrypted system.

*Only available for Portugal

Shipping & Delivery

What are the shipping costs?

Shipping is FREE for all orders made in Portugal and for all European Union orders above € 190.

TIERNO delivers worldwide!

For other locations, more information here.

How is my order shipped?

For Portugal, shipping is done via CTT Expresso.

For other countries, shipping is done via FedEx.

Can I track my order?

Of course you can! Once your order has been shipped, you will receive an email with your tracking number.

How long will it take for my order to be shipped?

If your TIERNO’s favourite piece is available in stock, please allow 2 business days (for Portugal) or 4 business days (for other countries) for us to prepare and ship your order.

To which countries does TIERNO ship?

TIERNO delivers to worldwide!

Exchanges & Returns

How can I replace a TIERNO’s item?

If you wish to make an exchange or return, please contact us at  info@tierno.pt.

Can I return my TIERNO item?

The product must be returned in its original package, including all respective components, with no signs of use within 14 days of receiving the order.
We are sorry but we cannot accept changes, returns, exchanges or cancellations of customised TIERNO’S items. Don’t forget that it is a unique and exclusive piece of art, handmade just for your baby!

If you wish to make a return, please contact us at  info@tierno.pt

We are sorry but TIERNO is not responsible for reimbursement or compensation in the event that packages are lost, stolen, mishandled or damaged during the shipment of the returned product.

Therefore, please be sure to request adequate insurance to cover the purchase price of the shipment.

We recommend using Special Delivery or Recorded Delivery when shipping the item back to TIERNO and getting proof of postage from the shipping provider.

You can also send us an email to info@tierno.pt notifying TIERNO of your returned item.

We are sad that you wish to return your TIERNO item... but if so, upon our receipt of the product and after evaluating its condition, the value will be fully credited using the same method you selected for payment.

Gifts

Does TIERNO provide an exclusive gift service?

TIERNO has THE most unique and elegant GIFT for your baby.

If you are looking for a special gift, TIERNO is the perfect place to find it!

TIERNO’s Gift Exclusive Service is free and we are pleased to handwrite your compliments or a personalised gift message on a special TIERNO greeting card to be enclosed with your present.

Carefully wrapped in the most delicate tissue paper, your TIERNO gift will come in a beautiful signature TIERNO box, elegantly tied with a golden satin ribbon, handmade in Portugal just for your baby!

How do I send a gift?

If you would like your items to be sent as a gift, please indicate that by selecting ‘Gift Packaging’ at checkout.

During checkout, you can also enter a personalised gift message and we are pleased to handwrite it on a special TIERNO greeting card to be enclosed with your gift.

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